Multi-Agency Referral Unit (MARU)

I am concerned about a child's safety. What should I do?

If you wish to report an incidence of abuse or neglect, please contact the Multi Agency Referral Unit (MARU) on: 0300 123 1116.

The MARU - the right help at the right time by the right service -

The MARU provides a multi-disciplinary response to concerns about the safety of a child.

The Multi-Agency Advice Team (MAAT) is a multi-disciplinary team within the MARU.  The MAAT provides advice and consultation in cases where the LSCB (Local Safeguarding Children's Board) threshold for statutory social work intervention is not met.  The MAAT gathers more information and considers those cases that are on the cusp of the threshold criteria for social work.

The MAAT advises on how best to meet the needs of children and families, including through the Common Assessment Framework (CAF) and a Team Around the Child (TAC).  The MAAT supports the LSCB strategy to prevent escalation of needs by providing the right help at the right time by the right service.

The effectiveness of the MARU and MAAT is dependent upon the quality of information provided by professionals at the point of contact.  The LSCB has set the standard for the quality of information at the point of contact by providing an Inter-Agency Referral Form.  The form is available through the Local Safeguarding Children Board (LSCB) website or on request and must be used when making contact with the MARU.

Consultation Line:
The MAAT also provides a consultation line for practitioners.

Practitioners can seek advice and guidance using the consultation line. Practitioners should have first consulted their line manager/supervisor and/or designated safeguarding lead before contacting the MAAT.

If you have clear evidence about actual or likely risk of harm to a child please contact the MARU without delay.

Partner Agencies:

  • Cornwall Council
  • Devon and Cornwall Police
  • Probation and Health including Adult Mental Health Services
  • Alcohol and Substance Misuse Services
  • Child and Adolescent Mental Health Services
  • Voluntary Organisations
  • Schools
  • Domestic Violence Advisory Services
  • Housing Services 

Where can I see a copy of the Child Protection Procedure?
You can view the policy on the South West Safeguarding and Child Protection Group website. It is a lengthy document detailing the nature of child abuse, the legal framework, etc



Who to contact

0300 1231 116
Additional notes

For urgent referrals after 17:15 or at the weekend call the Out of Hours Service on 01208 251 300

Where to go

Name of venue
Venue address
New County Hall

Journey Planner

Address: New County Hall  Truro  Cornwall 

Map for TR1 3AY
  • Family Information Service
  • Cornwall Council 39 Penwinnick Road St Austell Cornwall PL25 5DR
  • Tel:  0800 587 8191
  • Tel:  01872 323 535
  • Email:  fis@cornwall.gov.uk